Portal de investigação
Helping Unlock Better Care (HUB|C) using quality improvement science in community pharmacies - An implementation method.
Autores da FMUP
Participantes de fora da FMUP
- Violette R
- Houle SK
- Dolovich L
- McCarthy LM
- Waite NM
Unidades de investigação
Abstract
INTRODUCTION: Community pharmacists' optimal scope of practice extends far beyond traditional dispensing or compounding, and health promotion or chronic disease management services based in the pharmacy can generate significant social and economic value. But, with many competing demands and performance expectations from patients, payers, and policymakers, many pharmacies face challenges when introducing, maintaining, optimizing, or integrating their service offerings. Quality Improvement (QI) science may provide a practical change management framework for pharmacy professionals to lead their teams in embracing optimal scope and in making pharmacy-based services more feasible and attractive for all parties. PROJECT AIMS: To build community pharmacies' capacity for continuous QI (CQI) and to understand how the implementation of CQI is best achieved in this setting. METHODS: Community pharmacies will undertake a process of change within one or more existing pharmacy services. Participatory action research principles will empower these sites to identify their own opportunities for improvement, generate change ideas, and trial and study those ideas in practice, using a QI system built on the Model for Improvement and Plan-Do-Study-Act (PDSA) cycles. An external Quality Facilitator will consult and train an internal Change Champion and other pharmacy staff to use QI tools and strategy. Mixed methods will be used to explore changes in pharmacy service quality, and to understand the experience of the pharmacy professionals taking part in the QI process. INTENDED OUTCOMES: To assess the capacity and willingness of community pharmacies to undertake self-directed QI initiatives, with the support of an external Quality Facilitator and an established QI approach. Understandings surrounding the transferability of this process, including further scale-up, and the production of additional change management tools are additional potential outcomes of this work.
Copyright © 2020 Elsevier Inc. All rights reserved.
Dados da publicação
- ISSN/ISSNe:
- 1551-7411, 1934-8150
- Tipo:
- Article
- Páginas:
- 572-577
RESEARCH IN SOCIAL & ADMINISTRATIVE PHARMACY Elsevier Inc.
Documentos
- Não há documentos
Filiações
Keywords
- Facilitation; Implementation science; Participatory action research; Pharmacy; Quality improvement
Proyectos asociados
Utilização em estudos observacionais do Registo de Asma Grave Portugal.
Investigador Principal: João de Almeida Lopes da Fonseca
Estudo Observacional Académico (RAG) . 2020
Citar a publicação
Fonseca J,Violette R,Houle SK,Dolovich L,McCarthy LM,Waite NM. Helping Unlock Better Care (HUB|C) using quality improvement science in community pharmacies - An implementation method. Res. Soc. Adm. Pharm. 2021. 17. (3):p. 572-577. IF:3,348. (2).
